Lesson 3. Pricing: What to Charge#
Goal: learn to properly value your services and set prices.
Pricing Models#
1. Hourly rate
Client pays for each hour of work.
Pros:
- fair (they pay for actual time)
- suitable for undefined tasks
Cons:
- time = money (the faster you work, the less you earn)
- client monitors every hour (pressure)
When to use:
For small enhancements, consultations, tasks with unclear scope.
Typical rates (Russia, 2026):
- Beginner: 1,000–2,000 ₽/hour
- Mid-level: 2,000–5,000 ₽/hour
- Expert: 5,000–10,000 ₽/hour
2. Fixed project price
Client pays a fixed amount for the entire project.
Pros:
- client knows the price upfront (easier to sell)
- you can earn more if you work fast
Cons:
- risk of underestimating scope (if the task is harder than it seemed)
When to use:
For typical tasks when the scope is clear.
Typical prices (Russia, 2026):
| Task | Price |
|---|---|
| Simple FAQ bot (10–20 questions) | 30,000–60,000 ₽ |
| Lead qualification bot | 60,000–150,000 ₽ |
| Automation with integrations | 100,000–300,000 ₽ |
| Complex agent with AI and CRM | 300,000–1,000,000 ₽ |
3. Value-based pricing
You estimate how much the client will save / earn thanks to the agent and take a percentage of that value.
Example:
- agent automates support and saves the client 200,000 ₽/month (salary of 2 operators)
- you take 20% of annual savings: 200,000 × 12 × 0.2 = 480,000 ₽
Pros:
- fair (client pays for results, not time)
- you can earn more (if the value is high)
Cons:
- harder to justify (need to show the value calculation)
- not suitable if the value is unclear
When to use:
For tasks with measurable impact (savings on operators, conversion growth, automation of repetitive tasks).
4. Subscription (monthly fee)
Client pays monthly for support, updates, enhancements.
Typical prices (Russia, 2026):
- Basic support (monitoring, bug fixes): 10,000–30,000 ₽/month
- Extended support (+ enhancements, consulting): 30,000–100,000 ₽/month
- Premium (priority support, dedicated specialist): 100,000–300,000 ₽/month
How to Calculate Price#
Step 1. Estimate work time
- how many hours the project will take (realistically, with buffer)
- multiply by your hourly rate
- this is the minimum price (below which it's not worth working)
Example:
- project will take 20 hours
- your rate: 3,000 ₽/hour
- minimum price: 20 × 3,000 = 60,000 ₽
Step 2. Estimate value for the client
- how much the client will save / earn thanks to the agent
- this is the maximum price (above which the client won't buy)
Example:
- agent saves the client 100,000 ₽/month (support automation)
- annual savings: 1,200,000 ₽
- maximum price: ~20–30% of annual savings = 240,000–360,000 ₽
Step 3. Set price between minimum and maximum
- minimum: 60,000 ₽ (your time)
- maximum: 240,000–360,000 ₽ (value for client)
- fair price: 120,000–180,000 ₽ (middle of the range)
Step 4. Check the market
- see what competitors charge for similar tasks
- if your price is much higher → justify (USP, expertise, guarantees)
- if your price is much lower → you may be undervaluing yourself
Common Pricing Mistakes#
| Mistake | Why it's a problem | How to fix |
|---|---|---|
| Price too low | Undervaluing yourself, clients don't value | Set price not below market |
| Selling time, not results | Client doesn't see value | Show value (savings, growth) |
| No upfront payment | Risk of non-payment, client not engaged | Take 30–50% upfront |
| Not accounting for risks | If task is harder → you work at a loss | Add 20–30% to time estimate |
| Afraid to name the price | Client sees uncertainty | State price confidently, no excuses |